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Microsoft Edge ( Chromium based) version 79.0.309.65 or later is required for the desktop notifications feature.

Areaĭynamics 365 Customer Service app 4.00160 or later. The system requirements to use Omnichannel for Customer Service are as follows. System requirements for Omnichannel for Customer Service

For information on purchasing add-ins, see Buy an add-on.įor more information about licenses and pricing, see the Dynamics 365 licensing guide. For each voice channel user, you must have an active subscription to Dynamics 365 Customer Service Voice Channel Add-in or Dynamics 365 Customer Service Digital Messaging and Voice Add-in.For each chat channel user, you must have an active subscription to the Dynamics 365 Customer Service Digital Messaging add-on for each Digital Messaging user or Chat for Dynamics 365 Customer Service.You must have an active subscription to Microsoft Dynamics 365 Customer Service Enterprise or Dynamics 365 Customer Engagement Plan in your tenant for each user of Digital Messaging or Chat for Dynamics 365 Customer Service.More information: International availability Licensing Make sure that Omnichannel for Customer Service is available in your region. This section lists the prerequisites for using Omnichannel for Customer Service. Unified Service Desk client application.Omnichannel for Customer Service app - Web experience on the Unified Interface application.You can deploy Omnichannel for Customer Service over a Customer Service application and use it in the following ways:

This article provides information about the prerequisites and system requirements for deploying Omnichannel for Customer Service in your organization. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages. An additional license is required to access Omnichannel for Customer Service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

Dynamics 365 customer service pricing